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Refund Policy

A legal disclaimer

PixelForge Refund Policy — Effective 2026-09-14

We accept returns within 30 days of delivery for unused items in original condition and packaging. To request a return, email radromes23@icloud.com with your order details before sending anything back. We will provide return instructions; do not mail items to an unconfirmed address.

After we receive and inspect the return, approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Customers are responsible for return shipping for change-of-mind returns; PixelForge covers reasonable return shipping for damaged, defective, or incorrect items. Some hygiene-sensitive, personalized, or final-sale items may be non-returnable when clearly identified at purchase. Nothing here limits your mandatory consumer rights.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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